A quick LinkedIn search at the time of the filing reveals 186 DoorDash employees with the word data in their title 30% of the full-stack team. There are many other occasions where collaboration can happen. I was promoted to Associate General Manager, then General Manager for Los Angeles, and transitioned to my current role when we began building our specialized teams. Not an ex consultant and so unsure if I should prep myself using Case in Point #doordash #interview, Go to company page You might be sitting at the computer crafting growth strategy when youre called to do a delivery yourself. Data is a real-time snapshot *Data is delayed at least 15 minutes. I have a second round interview with . Ive heard this repeated often: Speak as if youre right. Compounding incremental improvements looking at the evolution of the business, that approach seems to have worked for DoorDash, by looking at aggregate numbers. Theres plenty of financial analysis of the DoorDash S-1 out there. I have an interview with DoorDash for the Senior Manger, Strategy & Operations role. Inclusive Leadership Thanks in advance for the help #doordash #interview #doordashinterview #operations #ops #product #tech #pm #strategy Free interview details posted anonymously by DoorDash interview candidates. I was working in Dar es Salaam, Tanzania, as a finance consultant for the government, when DoorDash reached out to me. Each of our seven regions has its own weekly standup, as do the customer, merchant, and Dasher teams within the regions. DM if interested. Im also teaching them to be leaders themselves. Their goal is to scale all three at the same rate. The whole process takes six to eight weeks. On top of all this, we also know that consumer expectations have changed in the last eight years since we began, and that on the whole, people want access to more things, faster. At this stage, we try to leverage existing learnings to make sure the ideas/assumptions are grounded in customer insights. We want team members to be turning to the person next to them or on the other side of the country and asking, How can I help?. We also work closely with Engineering our CEO has said, Engineering and Strategy and Ops need to go together like peanut butter and jelly. Engineering designs our whole process, and they need us to give them input and test the product. Typical questions for the research team to answer: Why are customers using / not using what we offered in the experiment? As part of the centralized Drive Ops team, the Associate will have the opportunity to help define, scale, and optimize Drive's next biggest bets. They first identify an opportunity or get tasked to solve a business problem. I was drawn to apply at Doordash because of this. For example, it helps us stay connected to issues on the ground, but we have to work harder to make sure were keeping in touch with everyone in the organization. Then we do our best to bring desirable merchants on board. Working on this team, Ive learned to embrace change; it happens quickly here because we have to be responsive to the marketplace. Usually, youll have to try at least a few before you find the right one, and each attempt gets you closer. Example of partnership: After multiple rounds of operational tests, DoorDash was going to make an announcement at the 2021 Super Bowl about its delivery offerings beyond food. Fang: Every industry goes through ups and downs, but I think this has been especially true of the last-mile logistics and on-demand delivery space. Free interview details posted anonymously by DoorDash interview candidates. We dont waste our time being pissed off or bent out of shape, and there are no screaming matches. Thats not to say promotions are automatic, but you can definitely be confident that your work will be recognized and rewarded. Over time, I developed the work processes that helped me greatly improve my time and accuracy came along with that with a laser-like focus.\"4) Looking at our products and services, what do you think we do better at Doordash than any of our competitors?Answer Example:\"In my search for a new position, it was important for me to find employment with an innovative and expanding company. Launching is an investment. , regardless of the quality of the food. All DoorDash needs to do is acquire a customer and keep them on the platform beyond year 1. Good analytics teams collect that data in a way so that they can slice and dice that data in any possible way. Global Business and Financial News, Stock Quotes, and Market Data and Analysis. Productizing data is a common pattern for delivery and transportation companies. Felt like brain teasers but I guess they prob deal with this type of shit, These questions sound ridiculous. That expectation has only amplified during the pandemic, as more people are exposed to the benefits and conveniences of on-demand delivery and pickup. First off, Gross Margin grew from 23% in Q1 2019 to 53% in Q3 2020. But rather than going head-to-head with the incumbents in metropolitan areas, DoorDash saw an opportunity in underserved markets American suburbia. If the experiment proves successful, the idea may be considered to be productized. how to optimize their dishes for delivery and pick-up, or what to do to attract new customers. Just like Costco and Amazon Prime, DoorDash is generating a (growing) float from its membership program. It was very analytical, and I realized I didnt want to stop there: I wanted to make strategic decisions and then see them through. Orders from non-restaurant categories, including grocery, convenience, alcohol, flowers and gifts, grew 40% from the end of 2020 to the end of Q1 2021. doordash strategy and operations interview. Ive learned to push back a little bit. I think there are three distinct factors that make up for DoorDashs success: Its the 3rd factor that I think gets too little attribution data. Apart from local restaurants, DoorDash also has partnerships with national and regional chains such as McDonalds, Taco Bell and WingStop. Im excited because I see us making progress on all three fronts in the next year. Thats a natural part of our business, so its important to communicate and make sure everyone plans for those events. The opportunity within our core marketplace of restaurants is massive and theres a lot of exciting activity there; the biggest national chains, like Cheesecake Factory and P.F. The image below shows that the economics of a single order can look like. Thanks. Food delivery is a low margin business, and besides brand you could argue theres not much differentiation between two delivery services they pick up food from a merchant and deliver it to a consumer. Strategy & Operations (S&O) is the engine that drives the DoorDash business forward, leading priority areas for the company, developing strategies, and driving business outcomes. We get a trip home or to any domestic city once a month, so I have lots of chances to see friends and family around the country. Then, Contribution Margin went from deep red in Q1 2019 (-71%) into the black in Q1 2020 and is now in the 24% range at the the end of Q3 2020. make each market and order more efficient. For airlines, that may be how many tickets did we sell in March?. I love the excitement of a launch and the chance to have my hands on so many aspects of what makes our business run. [] While it might seem small in isolation, our daily work be it on reducing delivery times, increasing efficiency, or improving personalization is about compounding incremental improvements that drive significant value over time. Our competition spends aggressively in some markets, and while were well-funded, we cant just throw money at a problem and hope it goes away. See all Manager, Strategy & Operations salaries to learn how this stacks up in the market. You can best reach me on LinkedIn. . More deliveries per hour worked, better experience, less loss. Will be grateful! HBO, Go to company page And that segment happened to come with some interesting economics: Maybe that strategy was intentional, maybe they stumbled on it. Were also testing services like alcohol delivery; we just signed a deal with a national retailer, BevMo. Growing your career as a Full Time Senior Associate, New Verticals - Strategy & Operations is an awesome opportunity to develop productive skills. Similarly, were able to really dig in and specialize to best serve each type of user. Were evaluated every six months, and if youre a manager but youre acting at a higher level, youll be moved to senior manager at that point. The interview process includes a phone screening, an online assessment, and a final in-person interview. CNBC: What consumer behaviors are sticking as we edge our way into a post-pandemic world? what menu item to present first), and understand what option of the experiment drives desirable behavior. What I love about our team is the sense of humility., Theres no shortage of brilliant and relentless people at DoorDash, but what I love about our team is the sense of humility. From presenting personalized, curated content to consumers that takes into account cuisine and dietary preferences to providing information that enables Dashers to maximize their earnings opportunities, our machine learning algorithms continuously improve the experiences of our three constituencies and make our local logistics platform more intelligent and efficient with every order. DM if interested. Lighter traffic and easier parking also mean that Dashers can serve these markets more efficiently. Fang: Yes, there are more consumers using DoorDash than ever, ordering delivery more than they were before Covid-19 but notably, they are continuing to order at higher rates, even in the face of reopenings. I can provide detailed insights. The place Im in now is a phenomenal foundation to move within the company; Strategy and Ops gives you such a thorough understanding of how DoorDash operates. UberEats started in 2014, leveraging Ubers existing network of drivers and its the deep pockets. GrubHub itself started in 2004. The combination of regional experts and focus on each side of the business ensures that local marketplaces within the regions are growing and running smoothly. We want to hear from you. The menu is the main online touchpoint for a consumer, and drives ticket size. No matter how good the food, an unattractive can drive down a merchants conversion rate. Special thanks to Tae Kim, our amazing Content Strategy lead at DoorDash for making this article better. If you dont have the time to read the full post I also write a weekly-ish newsletter where I share the lessons learned from all the start-up that I come across. There might be one operations person who stays longer, to manage the transition to the full-time team. In a previous article, 3 unique things about being a researcher at DoorDash, I mentioned that working with Strategy & Operations (S&O) is something I really enjoy about my role. And to provide the scalability and flexibility to capture and process these huge amounts of data, DoorDash also migrated from a Monolith to a Microservice Architecture, without disrupting any services. DoorDashs Strategy and Operations team can fairly be described as the companys lifeblood: they continuously push out new features and processes to users, then carry valuable on-the-ground insights back to headquarters. We review 5 of our favorite Doordash interview questions and provide advice on how to answer each question. Thats what this post is about, and theres a tiny section on page 194 of the prospectus that touches on it: We have assembled a team of 617 highly skilled engineers, designers, and computer scientists whose expertise spans a broad range of technical areas, as of September 30, 2020. Can someone else please DM me as well! If youre interested in joining DoorDashs awesome UXR Team, check out the open roles on our Career Page. Organization is key, and I need to be able to focus on a specific issue rather than getting dizzy from the whole picture. From creating an online store for direct ordering, pickup and delivery, to powering white-label delivery fulfillment, we know that by introducing more merchants to the services we offer, we can support how they do business and help enrich neighborhoods all over the world. Fang: Building the DoorDash logistics network was an expansive effort, and is an ongoing effort across our company today. How long will a pint of ice cream stay cold? I like to tell people Im a recovering consultant and banker. Ive heard this repeated often: Speak as if youre right. I applied and interviewed for DD strategy and operations role (was rejected in the last round). In order to succeed online, merchants need to utilize a set of menu-building best practices to attract new customers. The compounding impact on the business is tremendous, because DoorDash is generating organic growth without spending more on customer acquisition. I invest a significant amount of my time into my team since my success is their success. Thats a ton of operating leverage and drives up the LTV / CAC ratio. People do well when theyve cultivated a strong ownership mentality, especially because we are so heavily invested in all three sides of our market. 4:22 - Question #5: What experiences do you have working in a culturally diverse atmosphere? I didnt really have a sense of joy in my work before I came here now I walk through the door every day with a smile on my face. Date Published: 12/20/2021. Its a fixed amount that may grow with inflation, but thats it. May 2, 2021 0. As of September 30, 2020, DoorDash had over five million consumers on DashPass, meaning they generate $50M+ in monthly subscription revenue, without having delivered a single meal yet. Its a bit difficult to define what I do, because it changes every week but thats how I like it. Shaving off minutes compounds across the whole fleet, raising income for Dashers and making DoorDash more efficient and profitable. One day that might be recruiting new talent; the next its growth strategy; the day after that its working with top Dashers or merchants, making sure they feel valued. It makes people order more. But the cool thing is, there may come a time when other regions are trying to address similar problems, and they wont have to reinvent the wheel. Sometimes S&O partners may request additional inputs to understand the opportunity size or gather customer stories to support a potential solution. Did he reply to any of the previous DMs? We know that consumer behavior is sticky, with recent studies showing that a majority of consumers plan to continue getting food delivered from restaurants as much as they have, or even more, when the pandemic does subside. With that knowledge, we worked with S&O partners to improve the messages, making them resonate more with customers, and address the concerns more effectively. Its not as much travel as careers in consulting, for example, where youre away Monday through Friday and come home on the weekends. Im also tracking growth and making sure we hit our numbers. Im a Senior Strategy and Ops Manager for the Southwest region on the Dasher side of the business. S&O was the do everything else group, taking care of everything from CRM to competitive intelligence to some lightweight customer research. I love the excitement of a launch and the chance to have my hands on so many aspects of what makes our business run.. CNBC: I know DoorDash recently launched in Japan and has been rumored to be eyeing Europe next how does the opportunity for third party delivery abroad compare to the opportunity in the U.S.? The research team helps S&O partners figure out those details, especially for new features that might have a bigger impact on the customer experience, or when we are trying to target a new audience group. Your job seeking activity is only visible to you. So there you go. Customer acquisition cost (CAC) is between 710% of GOV in Year 1. Job Portraits specializes in Managed Employer Branding We use the truth to help teams find their people. DoorDash has again a competitive advantage here they have more customers and orders, across more markets, hence they have a better data set to power their machine learning algorithms. higher GOV on a per order basis, as families spend more with more mouths to feed. The other half were put into our products and scaled across the company. Consultant, Go to company page The focused, detail-driven judgement we relied upon to succeed then has become part of DoorDash's DNA, while also setting us up to better overcome the challenges that happened afterward (and have yet to come). Again, lets assume 8% for simpler math. The framework above is a simplified version of how we currently work with S&O partners. They can name all the rock star Dashers and bestselling merchants. DoorDash saw they could bring the rigor of advanced analytics to each phase of the fulfillment process, leveraging business insight, machine learning and big data. Was part of the UberEats layoffs and interviewing with DD soon. Overview To land an analytics data science job at DoorDash, you have to pass one to two case study interviews. About the Role. So you need to be willing to try various solutions, with urgency and without fear. Uber 52bd9. via marketing, promotions, etc. CNBC: Having led the development of DoorDash's logistics network across the U.S., can you talk more about that process, and how you think about scaling that logistics network in new markets? Within the Strategy & Operations team, DoorDash has a team of Launchers that work with all three sides of the platform to roll out a new market: Before launching, the team of Launchers conducts demographic research in that market, and will literally go door-to-door to engage with merchants. DoorDash has done exactly that. Ive also learned a lot about tech. But no analysis so far has focused on how exactly DoorDash went from last to first in a super competitive market and the answer includes by using data. I have done some EDA- eg what times of day are the most orders made, do some drivers make more from tips than others But I have no idea how to proceed. Another interesting part from the How We Operate Section is the Get 1% better every day mantra. Ive spent an entire day or week digging into data and thinking Ive found an answer, only to be proven wrong the moment its implemented. Staff Researcher@DoorDash. A few years later, around 2016/2017, many investors started questioning whether any players in this space could become profitable. Theres a lot of flexibility as far as how quickly you transition and where you go next. kick off marketing efforts to bring in customers. But more so DashPass takes friction of the ordering process, as theres no additional delivery fee. These enhancements have focused on improving Dasher efficiency, which enables Dashers to complete more deliveries per hour worked, and the quality of the experience of merchants, consumers, and Dashers, which has led to lower cost of refunds, credits, and adjusted cost of revenue, in the aggregate, as a percentage of Marketplace GOV.. Get this delivered to your inbox, and more info about our products and services. 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