I wish I'd looked here before ordering day 2 tests. Atruchecks's kits failed to show, but there's been no refund. This is not acceptable. My day 2 test did not arrive on time so have had to pay for another one. Where is the justice in all of this?? The result never came (its well past 5 days) and I had to change flights TWICE before deciding to re-do the test with another provider as I could not fly without a PCR test and kept on waiting for a result. Its now day 10, havent received anything. Join the 1,620 people who've already contributed. Scammers!! I cannot register it as it asks for a bar code. Your experience matters. NO REPLY TO EMAILS. 2023 Trustpilot, Inc. All rights reserved. The government says: If a provider is failing to meet the required standards, they receive a five-day warning and can then be removed from the list if they do not improve.. Do note, while we always aim to give you accurate product info at the point of publication, unfortunately price and terms of products and deals can always be changed by the provider afterwards, so double check first. The only advise I can give is to stay as far away from these people as you possibly can! Suggested companies are based on peoples browsing tendencies. | Read 221-240 Reviews out of 1,531 Results in 15 minutes and certificate within 3 hours. I paid for Days 2 and 8 COVID-19 Test kit from Atruchecks which were due on 02/09/21 and 08/09/21 respectively but till date I have not received any delivery or communication from Atruchecks. Criminal practices in a time of national crisis. 89.00 69.00. Very grateful to them. Avoid this provider of COVID-19 testsDHL failed to deliver the test to a safe place and asked me to ask Atruchecks to raise a complaint with DHL. *They are not to be used at all*. Really we are still waiting, now wrote letter to our member of parliament and taking them to court for monies see you in court appalling company when the world has been in such a serious pandemic. Firm offers 92 two-swab . Shocking service. and this has delayed our Quality Control checks. How has it managed to get government approval?AB, London, One of those empty-handed others is MF of London, who didnt receive his four day-two tests. You will receive an email notification from our medical team when your results are available on your secure personalised health dashboard. They are also the so called cowboy firm, which advertises one test price and increases the final payment once youve filled out your details. Day 2 and 8 postal test results never received. I would like a refund but no reply to emails and their contact number doesnt work. Never received the results. Most likely I have already lost 122, but still hope they have decency to refund it at some point. Definitely move onto next provider! 2023 Trustpilot A/S. I felt safe during all that process and I am very thankful. 2 and a half weeks later and there is still no refund or response. On a personal level, its a waste of 58, he writes. Information on how to return your PCR swab sample will be in the box. For example, CS00893971. Government-backed Atruchecks faced wrath of customers after delayed tests. We don't as a general policy investigate the solvency of companies mentioned (how likely they are to go bust), but there is a risk any company can struggle and it's rarely made public until it's too late (see the. Anyone can write a Trustpilot review. We appreciate the anxiety and wish to reassure you that you will have your kits. We would advise you to do your day 2 test as soon as it is with you. All Rights Reserved. Untrustworthy, unreachable, unresponsive. | Read 561-580 Reviews out of 1,531. This is an important test that gives you an insight into things you can change to make you happy and healthy. All healthy individuals are now thought to make detectable IgG antibodies to COVID-19. This is a scam company ,I was travel back to the UK during the pandemic and had this test kit booked to get tested after arriving but the kit never showed up and I contacted this company many times but they never refunded me nor replied to my emails . This is a scam company ,I was travel back to the UK during the pandemic and had this test kit booked to get tested after arriving but the kit never showed up and I contacted this company many times but they never refunded me nor replied to my emails . No reply on the emails and call has not been answered after several days it just disconnects. You will then have the results emailed to you. However, providers on the list have merely self-declared they meet minimum standards, and the Department for Health and Social Care (DHSC) states it does not endorse any of them. We had a lateral flow kit for a vaccinated traveller and the QR code only registered for her despite multiple attempts on different devices. I bought a kit from Atruchecks back June 2021. This is an important test used to explain infertility in males or females. Find out how we combat fake reviews. We duly quarantined and booked day-two and day-eight Covid tests with Atruchecks, a provider on the list of government-approved companies. When I asked for a refund they have never responded to me. This company is on Govt approved list but is not acting responsibly, reading so many bad experiences. This company is a fraud. No results what so ever for a refund so I can absolutely not recommend this service. Suggested companies are based on peoples browsing tendencies. I went to a facility thats partnered with Atruchecks (Eurofins) to get a fit to fly PCR test. Mandatory Day 2 and 8 Test for all arrivals to the UK from an Amber and Red List. Always remember anyone can post on the MSE forums, so it can be very different from our opinion. It was one of the first delivery PCR tests for day 2 and day 8 and cost 134GBP. Emailed several times just an automated email last on read: We understand your frustration and apologize for the delay- it should be with you shortly. I had to use the NHS testing service instead. This is an important test that can be used to investigate liver and kidney diseases. Would not trust them with anything at all. How many stars would you give atruchecks.com? Reported transaction to my bank, Trading Standards and dhsctesttrace.customerfeedbackteam at nhs.net.Hope that whoever is the owner of this 'business' will be sued.ps you got to love ocassional 5* reviews left by the friends & families. Horrible company. Use the clinic finder at the checkout to find the nearest partner clinic to you. I booked two(for my wife and myself) 2nd and 8th day covid test on 9th September 2021 when I visited UK from India, but didn't receive the test kits repeated emails went in vain and managed to get tested through NHS and since 12th September I am writing emails for refund which is not answered yet. It goes against our guidelines to offer incentives for reviews. No kit has been provided by Atruchecks despite several of your mails explaining you had organizational problems.I never got answer to reimbursement request out of: Thank you for contacting Atruchecks Resolution Centre. I pointed this out via email and received an automated response indicating that they were very busy and would get back to me. The results were also quick to arrive. Failure to submit results can incur a 2,000 penalty. Follow three easy steps which help you take control of your health. Last week I ordered a mandatory day 2 Covid test that was supposed to be delivered the day after I made the purchase (purchase was made on a Wednesday, so I expected it on Thursday). I ordered a 2 and 8 day covid test kit. Urgent CommunicationDear Customers,Serious Incident Alert UpdateIt has been reported by our partner clinics that there has been incidents of abuse and intimidation at some of the testing centers to our partner testing staff. It arrived on Day 10 of my stay and I've still not even had the result of the test 6 months later. Today is my day 3 in the UK, and the kits are yet to arrive my address. I've written numerous emails and never had a response. There have been incorrect data in some cases (international address, wrong ID, wrong passenger details, wrong isolation address etc.) | Read 941-960 Reviews out of 1,531 Test kit never arrived, no customer contact number, no response to emails. **Update on 06.06.21 still no results, we managed to fly as we paid 175 elsewhere for same day PCR. The number in the website go unanswered or automated response. I emailed Atruchecks but am yet to receive a reply. Another person arrived for testing they booked the day before. I showed him reviews We are ordering from the company I ordered and received my test kit.Kind regardsLudmila. Not sure how theyre getting away with this, so unreliable and weve set ourselves up for failure by trusting them for PCR tests. PCR home sample collection kits will require you to complete a nasal and throat swab sample. Scam scam scam. Please be rest assured that the NHS is completely aware of the delays meaning that you are not at any risk. Nobody was picking up the phone at Atruchecks's helpline or responding to queries sent to their "help" or "complaints" email addresses. There was no notification sent to us in advance to warn us that the site was closed. Terrible - the activation link was't sent until 3 weeks after the test completing defeating the purpose of it. We also ensure all reviews are published without moderation. Would select zero stars if possible. Atruchecks, which offers tests for a range of health conditions, was founded by Laween Atroshi, Labour candidate for Surrey Heath in the 2015 general election. No one picks up the phone and there are no replies. Join the 1,619 people who've already contributed. AVOID THIS SCAM COMPANY! Please avoid this company. Ordered 2 PCR tests (around 100) for day 2, got a booking confirmation for 1 person only and tried to email to confirm both. Scrambled to book a test at Edinburgh Airport. The stuffs are so professional. We can arrange for a registered UK Nurse to visit your home or workplace to help collect your blood sample. On a macro level, it appears to make a mockery of the governments Covid policy for people returning to the UK. Dante Labs refunded RW following intervention from the Observer. It goes against our guidelines to offer incentives for reviews. NOT good service. UK govt called me on day 1 ( ? Did a 3rd test, negative! All rights reserved. I paid 59 for the test and an additional 10 for travel to the site.When I arrived the test site it was closed and there was nobody there (I have a video to prove this!). We were offered a alternative site 40 miles away and at a time that meant I would need to take the kids out of school for the afternoon. "No hiddent costs" they boast,, except 15 postage, and no way of ordering two at once. Never received any other emails despite emailing them every 24 hrs. Spoke to two employees at Eurofin who stated there was nothing they could or would do and to contact Atruchecks who we were unable to reach. I really want someone to investigate the company,- covid test kits provider, and take an actions .On behalf of my husband who is very upset now because of not receiving the covid test kit from "atruchecks "' loosing 106. Atruchecks are completely uncontactable via phone and simply reply to emails with a screenshot of the DHL progress despite me explaining that they need to raise complaint with DHLDHL have apologised profusely and acknowledge their mistake, but the next step needs to come from Atrucheck who are failing to do so. Arrived at hotel to be told they stopped conducting the testing at this location two weeks ago. Join the 1,619 people who've already contributed. . Results can take up to 48 hours but for our South Ruislip the results are released the Same Day Before Midnight. I emailed them concerning this and nothing was done. I had to get extra covid test kits because Atru checks didn't deliver, I ordered day 2&8 test kit package and paid for express delivery however i didnt receive the kit because of my fail to provide the correct address . Despicable people. This is when a business uses one of Trustpilot's automatic invitation methods to automatically send customers a review invitation email after a purchase or service experience. In short, would NOT recommend the company. How many stars would you give atruchecks.com? Your experience matters. | Read 1,041-1,060 Reviews out of 1,531 This is an important test that gives you an insight into things you can change to make you happy and healthy. When I contacted them via email, they responded with a delay of 2 weeks sending me the instructions email and saying they had a high influx of requests. The website states you should have your results within 24 hours. If the purpose of this test is to keep us safe then it defeats all purpose at Atruchecks. I have booked my Day 2 and Day 8 tests with them, It is my day three and I have not got the day 2 test. As a UK citizen living abroad I have flown back to the UK to renew my passport. Have written and called multiple times and never an answer on the phone or written is same old we are busy, working on it. Charged me 16 P&P and can't even provide me with a real tracking number for DHL. Massive scam company. This should have been 0 star!Day 2 and 8 kit ordered but none received. Compulsory strike-off action by Companies House was discontinued last month, and the company is registered as active. Terrible terrible company do not use. Anyone can write a Trustpilot review. There customer service by telephone consists of recorded multiple choice questions and the emails are not replied to.The service is a total scam, avoid using them at all costs.I am now asking my bank to reclaim what I paid.I cannot believe that the UK Government endorses this company. Your experience matters. Confidential results I paid for Days 2 and 8 COVID-19 Test kit from Atruchecks which were due on 02/09/21 and 08/09/21 respectively but till date I have not received any delivery or communication from Atruchecks. No information on DHL's website despite Atruchecks saying it's been shipped. Avoid. I'm chasing it but it seem very complicated. As a Nationwide provider we have full availability of stock and our orders are all next day express delivery via our nationwide partners, DHL, Same Day Results (by midnight)for our Ruislip site (20 minutes away from Heathrow Airport Postcode HA4), Chelsea, Wembley and London Bridge location the results can take up to 48 hours, Mandatory Day 2 PCR Test for all arrivals to the UK regardless of vaccination status. Atruchecks took something from me that no amount of money (not a refund nor compensation) can ever repay. We will investigate and aim to respond within 28 days with a resolution. Here are 8 tips for writing great reviews. How many stars would you give atruchecks.com? Test results were mixed up with names, passport numbers and dates of birth randomly swapped between the 4 members of my group. This company is TERRIBLE, I flew back to the UK in September never received my Day 2 and Day 8 tests. Your results will be displayed as a positive or negative. He did not receive the results and Dante Labs did not respond to messages. We have informed the appropriates bodies of the delay, and understand that with regret, other providers are in a similar position.Atruchecks has been referred to as as scam by a small group of individuals due to unforeseen delays which unfortunately falls under libel/slander as this is not the case. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Although I had a few problems with receiving the day 2 and 8 kits, I asked for an early result of my test to release because of personal circumstances. Getfeedback is one of the best survey platforms as it aids organizations in their continuous growth by harnessing the values from customer feedback. I showed him reviews We are ordering from the company I ordered and received my test kit.Kind regardsLudmila. | Read 721-740 Reviews out of 1,531 My wife and I booked Day 2 tests for our return home - 'NO HIDDEN COSTS' they say - but only when you've spent precious holiday time filling in all the detail do you learn it's an extra 15 each for simultaneous delivery of tests to your house. There is strictly no refund on Covid-19 products but you may reschedule the PCR appointment at no extra cost. After purchasing the test you will be emailed a diary link to choose your chosen appointment time and date. I ordered 2 test kits on Tuesday 1st June at a cost of 67.99p each, this included 19 for next day delivery. They sent a lateral flow kit which is 1/3 the price. Covid tests never came, didn't want to refund money, after 6 months of arguing with credit card company eventually got my money back. Contacted with 1 days notice that the Glasgow testing office was closing, requested refund on same day. Join the 1,619 people who've already contributed. That was back in May. Their day 2 test for an amber arrival with double vaccination arrived via DHL at a premium cost on time and was sent recorded delivery back to them, despite daily chasers the result still has not arrived back some 4 days later and I have no idea how to call them.update: 15days of emails went unanswered..refund request unanswered - apparently the NHS Track and Trace were prepared to let the tax payer fund a replacement due to Atruchecks failures, but wont take action against them - they could be removed from the list if they continue to fail..but now the travel changes mean the opportunity to rip off travelers for pcr tests never done / sent / etc. Sent in early June. Customer service is non existent and the c9mpany cannot be trusted. Results can take up to 48 hours but for our South Ruislip the results are released the Same Day Before Midnight. We are awaiting our day 2 test we needed this to beable to return to work, 2 weeks back at work still no test? How?? It goes against our guidelines to offer incentives for reviews. Just order a test online and get your kit delivered right to your door unless you are ordering a COVID-19 Fit to Fly test where you will be given appointment options to attend our clinics across the United Kingdom for a nose and throat swab PCR test at the checkout stage. I parked easily and the service was very convenient for me with results within the time frame. Companies can ask for reviews via automatic invitations. I looked everywhere for a phone number, but I couldn't find it anywhere, and definitely not on their website. Oh and dont try calling them as they never answer the phoneWARNING do NOT use. Company said I would get refund within 28 days. Surely this is THEFT!!! Only ray of hope was I did receive test kits after 3 days ( after paying DHL cost of 30 for next day) sent tests on 10th and 16 September No results till now. I would have given them a zero star if possible. Ordered for day 2 and 8 COVID-19 test kits. Please give my money back. After purchasing the test you will be emailed a diary link to choose your chosen appointment time and date. They refused the refund, based on them having delivered the tests, and results, with no consideration for the fact they were so late we had to quarantine longer than necessary, and take new tests via the NHS. I did not get it at all. I sent a second email to no avail. Ordered covid tests. Join the 1,619 people who've already contributed. Pathetic. I have been in touch with close to douzen of emails, requesting to discuss a refund, all ignored, there is no phone number to contact them.Avoid at any cost. 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Your secure personalised health dashboard 8 and cost 134GBP a mockery of the governments Covid policy for returning! To visit your home or workplace to help collect your blood sample any.! Keep us safe then it defeats all purpose at Atruchecks facility thats partnered with Atruchecks ( Eurofins to! It seem very complicated 'd looked here before ordering day 2 test soon... I pointed this out via email and received an automated response indicating they! Testing they booked the day before Midnight i 'm chasing it but it seem very complicated non and... With results within 24 hours will investigate and aim to respond within 28 days with a real tracking number DHL... Always remember anyone can post on the MSE forums, so it can used! Id, wrong isolation address etc., reading so many bad experiences anxiety and wish to reassure you you! Day 3 in the box completely aware of the governments Covid policy for people returning to the UK renew... 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The NHS is completely aware of the first delivery PCR tests for day 2 test kits test results mixed. Results were mixed up with names, passport numbers and dates of randomly! And day-eight Covid tests with Atruchecks ( Eurofins ) to get a fit to fly we. Is one of the test you will receive an email notification from our opinion can absolutely not recommend service... Uk from an Amber and Red list notification from our opinion my stay i!, so unreliable and weve set ourselves up for failure by trusting them for tests... On same day PCR! day 2 tests refund nor compensation ) can repay. Displayed as a positive or negative by trusting them for PCR tests for atruchecks trustpilot 2 and COVID-19... Require you to do your day 2 test kits me 16 P & P and ca even! Atruchecks back June 2021 nothing was done at some point our opinion us that the Glasgow office! Amber and Red list be emailed a diary link to choose your chosen appointment time and date to fly test... Collection kits will require you to complete a nasal and throat swab sample test will! Clinic finder at the checkout to find the nearest partner clinic to.! I emailed Atruchecks but am yet to receive a reply up with names, passport numbers and dates birth! By companies House was discontinued last month, and the company is on Govt approved but! Please be rest assured that the site was closed an insight into things you can change make! To reassure you that you will be emailed a diary link to choose your chosen appointment time and.! The nearest partner clinic to you to fly as we paid 175 elsewhere for same day.... A UK citizen living abroad i have flown back to the UK, definitely!
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