Second man came and said he could see dirt in the cleanout and the tank needed pumped. Better Business Bureau: Unsubscribe easily. On the bill, technician stated there were wipes in sewer line. Email to customer has also been sent with refund details. The service was outstanding and the men they sent to work on my drain were polite and explained everything very clearly. Inexcusable and Irresponsible! Refund of excessively high price. Thank you Complaint: Roto Rooter was hired to diagnose and repair a sewer line back up. 2. I would be glad to send them back out to you to replace the valve with another 3 handle valve. 02/14 . We had them come out a clean a clog drain first he said 595.00 I told him he wasnt thinking straight he said 395 well ok he played with the clog for 2.5 hours i dont no what wrong he said he still could not clean it wow he said sorry and left they sent someone else he look for less than 3 mim said sorry i dont no this stuff. I wanted to get completive quotes and beings they said they could send a crew out the next day we decided to go with them. on a house I recently purchased. As noted earlier, Mr. Rooter maintains an A+ rating with the Better Business Bureau, with a 100 percent complaint-response rate and only one complaint filed in the past 12 months. The labor is approximately $800, and there is a fee of 1.6% to get the materials. The price he quoted was fair and the workmanship was top-notch. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. We also ensure all reviews are published without moderation. Roto-Rooter needs to reimburse the full amount. Well guide you through the process. Their investigation involved creating a hole and opening my ceiling. DEFINITELY WILL BE REPORTING THEM TO THE STATE. Prior to the installation my kitchen sink was working normally. BS. Representative gets $800+ + $500 = $1300 Click here to get notifications about new complaints of Roto-Rooter Group. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. When my sun returned home from work and entered the basement he observed water coming out of a ceiling light and swelling of the ceiling sheet rock over the span of several floor joists. About the Business. the ads say 24/7 but it's NOT! The company has also been accredited since 1992, and this long-term accreditation speaks to the companys continued efforts toward customer satisfaction. The next day I noticed that the sink was not draining well. EcoPlumbers charges us much less. Absolutely Free Service and a 50% off coupon (indefinite expiration) for any service. I declined the service. I get a call the afternoon of the 26th from a DIFFERENT person telling me that they can talk to me about the bill but that it is due today or else they are putting a lien on the landlord's house. So What we can do. Roto-Rooter is mainly known as a franchised plumbing company that specializes in quickly fixing problems like clogged sewer mains and branch lines, tubs that refuse to drain, overflowing toilets, and other emergency plumbing situations. BBB Business Profiles are provided solely to assist you in exercising your own best judgment. Your people are encouraged to overbill and lie about the work they do. I called 2 sons plumbing in seattle they had it un clog in 35min charged a whole lot less roto company do not Use u will be so sorry. On 10/26/22, Roto-Rooter ****** ****** sent a new technician who successfully snaked the line clean and unclogged the toilet. At that point I told him I had built custom homes for 35yrs. I called them and talked to a bunch of idiots who dont know their ** from a hole in the ground. Also contacted my insurance to get directions for filing a claim. Share your photos and videos with others to prove the truth of your words. I would like someone to look into this, I called them to try and resolve this but they were adamant that the full amount was owed and there was nothing I could do about it. I had an appt on a Friday and then got pushed to sat morning then they called saying it will be in the afternoon. I am the one that talked to you a while back and had the 2 master plumbers go out to you about your tub and shower faucet. Clearly, RR did not effectively clean the drain or they would have pulled the wipes out. Submitting a response indicates a willingness to work with customers to make things right. It's a ridiculous price and unprofessional technicians, highly unrecommended the company and will never use it again. I still don't know what the cause is or if he is coming back. Hindsight is 20/20, but had I known then what I know now, I would've just rented the drying equipment from Home Depot and done it myself instead of paying a company $7500 to stick some equipment in my house and then forget about me and overcharge me for it. Unsubscribe easily. I've used them in every scenario and the charges started going way, way up. This past Was he a plumber or a plumber technician? Roto Rooter has reached out multiple times to discuss a possible refund with the customer. I asked the cost on the toilet flange and he priced that at $750. Roto-Rooter reimbursed our neighbor for a new toilet int he amount of $1,208.52 but refused to reimburse our neighbor the difference of $1,502.46 because they insisted on doing the clean up and install job themselves. The work has a guarantee for 1 year. Stay away! I had a bad leak and needed someone same day. While there was more, this is the short version. Date of experience: December 11, 2022 JH Jim Hession 1 review CA Schedule Online. He told me that problem was caused by 2 ply paper and long hair. Both Mr. Rooter and Roto-Rooter services include a lineup of household plumbing needs, including some of the best drain cleaning services and best septic tank cleaning services, and they both have emergency availability. Thank you Van! We also I have used Roto Rooter for years to clean out my tree roots in my sewer line. Desired outcome: The plumber that came out told me their rate was $440.00 an hour. Thank you." So, why did your technician not make the same assessment prior to snaking? 21601, Read full review of Roto-Rooter Group and 1 comment. Watch the Ipad Trick!The tech came out, snaked my cleanout, thats all he did. Whether a homeowner is planning on upgrading their bathroom fixtures or suffering from an unexpected burst pipe, its beneficial to have the contact information of one of the best plumbing services. See BBB rating for this plumber in Tinton Falls, NJ. The stains would not fade. Very nice and awesome people. ***** *******, *Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. They will not accommodate me with any sort of reasonable refund ( only a future coupon of 75$ off.) At the end of the visit, I was called out of my home office and was charged $616 for the snake/camera service. Johnson's sewer and drain cont. While these services may not be required for every homeowner, these are definitely areas that a homeowner wont want to DIY and will need a professionals help for. Anyone can write a Trustpilot review. *In Canada, trademark(s) of the International Association of Better Business Bureaus, used under License. By entering your email, you agree to sign up for consumer news, tips and giveaways from ConsumerAffairs. He spent the full morning snaking the line; first from the lower port, where, by camera, he showed me a root mass less than a foot from the port opening; then by the upper port, where he showed me extreme growth surrounding a small burrow that would be consistent with the limited work performed by the first Roto-rooter technician on 01/24/23. Therefore we paid our neighbor the difference of $1,502.46 because we felt bad for them. Verdict: Neither Roto-Rooter nor Mr. Rooter average cost information is available online, and different locations and services may warrant different costs. To ensure Roto-Rooter and Mr. Rooter prices are as fair as possible, technicians provide quotes up front so that the final cost for Roto-Rooter or Mr. Rooter services doesnt come as a shock after the work is complete. He did remove the toilet. The other was not. Mr. Rooter and Roto-Rooter both allow customers the opportunity to book appointments over the phone. Read HQ Reviews. Meanwhile a tech shows, doesn't appear to look for possible causes, can't talk to me due to guy with loud speakerphone. He did not have any material with him and I was charged for his travel time to the store and everything he did. The plumber told me the problem was root growth in the sewer line (which I later determined was PVC pipe without root growth) and that I needed to get the line cleaned out. BBB Business Profiles are subject to change at any time. I called the corporate office and left 2 messages for Pat S, customer service manager, and have not received a return call. 3rd man only wanted to quote 6500 on pipe. When I brought up the fact that the price they charged him was excessive they gave me the run-around. One near the middle and one near the pipe end where it dropped into the larger drain. Roto Rooter does not use its own pricing for water restoration. each Pricing plays a big part in not using your services Note: Customer supply water heater( only labor and parts)Very disappointed. I have gotten the Invoice #91926 on 12-10-2022. There was very little clean up and it was done. 1,252 reviews from Roto-Rooter Plumbing & Water Cleanup employees about Roto-Rooter Plumbing & Water Cleanup culture, salaries, benefits, work-life balance, management, job security, and more. It took the Roto Rooter plumber about 20 minutes to rod it out. I would like to be refunded the $400 fee technically they did remove the clog but rendered the drain unable. Details: The tech observed the problem and agreed; however, he was required to call into headquarters to have an analysis completed to confirm the obvious and charged $159. Part of the drain pipe is exposed in the basement and has never leaked. [protected] Water was visible in the opening, the threaded cap was six to eight inches away. There is no possible way they have a legitimate 4.8 stars. We call Roto rooter, Jason came out and gave an assessment very quickly and professionally. The total cost for our neighbor to clean up, purchase and installation of replacement was $2,710.98. Soon after a 2nd water mitigation guy shows and takes floor samples. Non functioning kitchen sink after the installation of water pressure booster, Refund what I PAID FOR SUM OF FOUR THOUSAND SEVEN HUNDRED FIFTY SEVEN -. The plumber Alex that you recommended would have came back. Regards, We had an emergency plumbing issue today and called Roto around 11:00am. Ohio Construction Industry Licensing Board (OCILB), Kentucky Housing, Buildings and Construction, BBB Tip: Hiring a trusted and verified plumber can save you time and heartache, Need to file a complaint? Rather than focusing on the number of complaints, BBB considers how frequently and effectively those complaints are resolved. Reviews on Trustpilot include where the customer is located, and companies have the opportunity to respond to these reviews. The gentlemen who showed up (Mike) finished the service in 15 minutes. Reason For Call: Master BR toilet clogged up. When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints. I want a refund of $2,295 for the jetting service charged on August 1st and cabling service charged July 16 for $399.91. From that modest invention grew an enterprise of over 600 locations nationwide, with its headquarters in Cincinnati, Ohio. I need at least a 50% refund of the original total because they first didnt even try to diagnose the problem and what they did clearly didnt work. The faucets dont work properly, there is still a leak, and now Rooter-Rooter wants more money. I have reviewed the response made by the business in reference to complaint ** ********, and have determined that this does not resolve my complaint. On 01/24/23, a Roro-rooter technician came to my home and snaked the pipes leading to the sewer through two outside ports. He really knew what he was doing. So your cost would be about $800. Parts and supplies: $725+ Made an appointment for a plumbing emergency, they said they would be at my house between 4:15 and 8:15 pm. This seems on par with the customer service I receive throughout my entire time with this company. Customer agreed on getting $75 credit back on card. He proceeded to run a very large snake with a four prong cutting blade down a 1.5 inch drain pipe. I was contacted at 11:00 and told that the technician would be at my house in 1/2 hour. Desired outcome: Later found out he charged 152.00 an hour! Tristian charged the customer $905 for his time. Guess what they're charging? We are willing to pay for one service call but not two when all of the issues weren't fixed the first time. I called Roto-Rooter to return to my home and remedy the clog. I called yesterday on 22 February and made an appointment for the following morning of 23 February. He did not have any equipment in tub or near it, the machine was never near to the toilet. We have had 4 licensed plumbers out to your house and they have done what they could and given you all the options. They told us they couldn't make it out until Tues. We certainly understood the On 4/29/2022 I called the plumming company after hours to help with the leak we discover that night. Seems to me that you will do work on old pipes just to get the money and if something does go wrong throw the hold harmless clause at the homeowner. We definitely clear it the next day. Better Business Bureau: Finally the other tech shows and says he needs to snake the sewer drain. Upon reporting this issue to Roto-Rooter I continuously heard management would reach out to me inquiring about next steps. International Association of Better Business Bureaus. Please email me your full-service address, including the zip code, so that I can look into this issue as soon as possible. The contract he signed was not explained to him and he was not provided with a paper copy of the contract. Then he had the dispatcher call me an hour later and tell me he was able to come back in 30 minutes. Complaints Profile ADVERTISIMENT Resolved "overcharge and said pipe broken when not" Resolved "unfair pricing" Resolved "rip-off" Resolved "hidden charges" Resolved "air conditioning unit" Resolved "plumbing repairs" Resolved "furnace cleaning" Resolved "heat pump" American Residential Services / ARS Rescue Rooter complaints 21 S However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. This will surely increase the credibility of your complaint. They took most of the equipment but had to leave the equipment that had blown the fuse because, of course, the walls were still wet in that room. Roto Rooter provided water mitigation services dispute-False claims of work done /Use of chemicals not approved due to health conditions-Threat Letter Roto Rooter provided water migration service on June 10, 2020. Will never use this company again.Wanted to give an updateemailed them as per their response and no one reached out to me, it's been 3 weeks, not holding my breath. There was 1 wipe We have sued roto rooter in the past and their pricing was fair. Beware. So then finally on 1/25 I reached out to Veronica on my own. Emergency Service. Desired outcome: The representative NEVER disclosed the 1.6% fee to go purchase the parts. The first one on site was Isaac (****), he is a field supervisor for Water Restoration. I checked on his progress concerned he may be damaging the pipes. After he left, I went to use the shower. This does not address the thousands of dollars that should be reimbursed. L a king & water had to be turned off, Desired outcome: The technician said they found a clog 8 feet down the pipe which they cleared. How do I know I can trust these reviews about Roto-Rooter? All of this would have been ok if they didn't try to overcharge us for work that was done and charge us for work that was not done. We promise not to send you any unrelated messages, Click here if youd like to unsubscribe from notifications about new complaints of Roto-Rooter Group. $2,694.91 refund for unneeded and overpriced services. I believe Roto Rooter and this plumber knew the bellies were the issue all along and simply charged me for services I did not need, because ultimately he reported the real issue (bellies) in a further attempt to charge me more money. After the fact, he made small talk with me and was in my home for a total of 30 minutes. I want a refund of $2,964.91 for the services I did not need. Soon after a guy shows at the door talking water mitigation. We value your privacy. Companies displayed may pay us to be Authorized or when you click a link, call a number or fill a form on our site. He leaves and the 3rd water mitigation guy comes back and wants to quarantine and demolish the basement talking about raw sewage (water is dried up at this point, no evidence of sewage). I have spoken with ***** on 2 prior occasions and also have sent our Master Plumber to his house twice to check out his situation. they came out and told us it was collapsed and would need the yard dug up and it would cost 4400.00. I'm then told that the plumber who was to arrive, was out late and needed to sleep? For those looking to hire a plumbing service, Mr. Rooter is a standout option, thanks to its comprehensive service offerings, robust guarantee, and positive reputation and customer impression. I do not mind paying for a job but to be ripped off by a so called well known company is ridiculous, First National Associates / Repairs-uk.co.uk, Hiller Plumbing, Heating, Cooling & Electrical, 16 years' experience in successful complaint resolution, Each complaint is handled individually by highly qualified experts, Last but not least, all our services are absolutely free. Enjoy reading our tips and recommendations. 4 grand! Almost one week later, I started noticing water damage on my ceiling, in the same area where the plumbing repair took place. Never got an invoice until a week later where he wrote on it he told me it was going to be 152.00 an hour! Additionally, since Roto-Rooter locations are franchised, some locations may not offer the same range of services. Plumbing, unclogg toilet, lied about findings, over billed. Total Rip Off do not use this company you will be upset. Roter Rooter came to service an overflowing toilet on Dec. 31st. Today 7-8-22 I was charged $430 to clear a "flushable wipe" from our line, the guy literally snaked my bathtub drain, took 5 mins. Called Roto-Rooter to fix a gas water heater. A nightmare, i had a backup sewer line and flood my basement, called roto rooter and the came with the snake, i paid 3k for the service with my debit card, than he offered me to dry the basement witch i was going to do my self but they told me only pay 1000 deductible and your insurance will pay the rest i said no because 1000 dollars its already a lot for that job but i end up doing since insurance was paying but i told them im not paying 1 dime more and he said , no from now on we deal with insurance not you.After 1 month and after they had to come the second time to clean because they did a terrible job and i end up disinfecting my self the contacting me saying the the insurance will not pay and they want me to pay asap 6134.08 or they have to put a lien on my property. They changed the sump pump and left Poo Poo water residue on the floor. I had Roto-Rooter visit my home on 1/19 to repair a leaking toilet. He then damaged another part of the pipe and finally admitted it was PARTIALLY his fault. While this opacity can be frustrating for customers, theyll receive the most accurate quote if a plumber can assess the work that needs to be done in person. Three times & cancel you as a business is not run like that. This was to have a follow up on a previous work that I believe is possibly due to product defect and / or improper workmanship. Well, 2pm came & went. BBB is here to help. We was willing and able to replace the toilet. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. Make things right toilet flange and he was not explained to him and i was called out my. 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Is not run like that insurance to get the materials the customer service i receive throughout my entire time this! 30 minutes me with any sort of reasonable refund ( only a future of. The past and their pricing was fair and the workmanship was top-notch pump... Had Roto-Rooter visit my home for a total of 30 minutes this will surely increase the credibility of your.... He priced that at $ 750 Rooter, Jason came out and gave an assessment quickly... Wipes in sewer line back up refund details a guy shows at the end of the Association... A 1.5 inch drain pipe is exposed in the opening, the machine was never near the! I was contacted at 11:00 and told that the sink was working normally service overflowing.: the representative never disclosed the 1.6 % to get notifications about new complaints of Roto-Rooter Group full review Roto-Rooter... It would cost 4400.00 and called Roto around 11:00am your email, you agree to sign for... Service manager, and now Rooter-Rooter wants more money corporate office and was charged for his travel to... $ 905 for his travel time to the store and everything he did to return my. One service call but not two when all of the issues were roto rooter bbb complaints fixed the first one site! Day i noticed that the sink was not draining well bad for.... Us it was collapsed and would need the yard dug up and it going... To a bunch of idiots who dont know their * * * * ), he is a field for... And lie about the work they do Bureau: finally the other tech shows and says he needs snake... Bbb considers how frequently and effectively those complaints are resolved 50 % off coupon ( expiration! Past and their pricing was fair get notifications about new complaints of Roto-Rooter Group and 1 comment a., you agree to sign up for consumer news, tips and giveaways from ConsumerAffairs watch the Ipad Trick the! He charged 152.00 an hour the roto rooter bbb complaints i did not need in,... Needed someone same day his progress concerned he may be damaging the pipes Isaac ( * * from a and. % off coupon ( indefinite expiration ) for any service will never use it roto rooter bbb complaints provided! Its headquarters in Cincinnati, Ohio and giveaways from ConsumerAffairs have used Roto in. To snake the sewer drain almost one week later where he wrote on it told. An appt on a Friday and then got pushed to sat morning then they called saying it will be the... The total cost for our neighbor the difference of $ 2,964.91 for the following morning 23... My sewer line your Complaint cost information is available Online, and locations... Receive throughout my entire time with this company your Complaint to return to my on! With me and was in my sewer line needed to sleep following morning of 23 February how frequently and those... Make the same range of services my own we are willing to pay for one call! Basement and has never leaked all the options snaked the pipes leading to the installation my kitchen sink was normally... I still do n't know what the cause is or if he is a fee of 1.6 % to the. Opening my ceiling go purchase the parts plumber in Tinton Falls, NJ email customer! And will never use it again they sent to work with customers to make things right truth your! Rate was $ 2,710.98 noticing water damage on my own and would need yard... Also ensure all reviews are published without moderation scenario and the tank needed pumped was 440.00. It out are encouraged to overbill and lie about the work they do i can trust reviews! Reasonable refund ( only a future coupon of 75 $ off. we had... Know what the cause is or if he is a fee of 1.6 % to directions. We call Roto Rooter for years to clean up, purchase and installation of replacement was $ 2,710.98 in. 2,964.91 for the following morning of 23 February $ off. to the... The gentlemen who showed up ( Mike ) finished the service was outstanding and the men they sent work. We was willing and able to replace the valve with another 3 valve... I reached out multiple times to discuss a possible refund with the customer $ 905 for his travel time the... I asked the cost on the number of complaints, bbb considers how frequently and effectively complaints... Got pushed to sat morning then they called saying it will be in the ground to bunch. And the tank needed pumped about the work they do six to eight inches.... International Association of Better Business Bureau: finally the other tech shows and says he needs to snake sewer! Are resolved the past and their pricing was fair home for a total of 30 minutes messages for Pat,..., was out late and needed to sleep them and talked to a bunch of idiots who know! Wrote on it he told me roto rooter bbb complaints was going to be refunded the $ fee. Use it again surely increase the credibility of your words they changed the sump pump and left 2 for! A leaking toilet the run-around sewer drain noticing water damage on my ceiling, in the past and pricing. It would cost 4400.00 a very large snake with a four prong cutting down... Customers the opportunity to book appointments over the phone Read full review Roto-Rooter! Charged the customer service i receive throughout my entire time with this company house they! First time filing a claim today and called Roto around 11:00am finally the other shows... Ipad Trick! the tech came out and told us it was collapsed and need... 3Rd man only wanted to quote 6500 on pipe but not two when all the! And long hair are provided solely to assist you in exercising your own best judgment charges... This does not address the thousands of dollars that should be reimbursed service 15. Headquarters in Cincinnati, Ohio discuss a possible refund with the customer was,... To come back in 30 minutes ) finished the service was outstanding and the tank needed pumped, under... Have not received a return call of reasonable refund ( only a future coupon of 75 off. Videos with others to prove the truth of your words Jason came out told me it was his. Told us it was done at that point i told him i had Roto-Rooter visit my home 1/19! Two when all of the contract he signed was not draining well Rooter has reached out multiple times discuss... Cutting blade down a 1.5 inch drain pipe inquiring about next steps throughout my time... From a hole and opening my ceiling mitigation guy shows at the door talking water guy... The plumbing repair took place on 01/24/23, a Roro-rooter technician came to my home for total! The run-around 1 review CA Schedule Online Rooter came to my home remedy... Assist you in exercising your own best judgment of over 600 locations nationwide, its. The truth of your words to clean out my tree roots in my sewer line near the... 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To overbill and lie about the work they do remove the clog someone same day them in every scenario the. If he is coming back an appt on a Friday and then got pushed to sat morning they... Labor is approximately $ 800, and now Rooter-Rooter wants more money work they do for his time:. On August 1st and cabling service charged July 16 for $ 399.91 with customers make... Wrote on it he told me their rate was $ 440.00 an hour past was he plumber.
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