DHL Hong Kong handles 10s of millions of parcels a year. Try it free. In some cases, DHL might remove this shipment status in a day. Home / DHL Shipment On Hold | 10 Common Causes Inside + What They Mean. They will check all the details and state whether your shipment was addressed incorrectly or the package incurred any damage. Most shipping delays that cause this status to appear will be cleared within a few days without any involvement on your part. Yea not looking good boys both mine are still on hold. Any luck? It simply means that the package is not currently traveling, and you should be aware that it will probably be later than anticipated. Due to unforeseen circumstances, your delivery of the package may be delayed. Customs officers might decide to ask for additional documentation as well, which can lead to further delays. A lost parcel should not appear as on hold for any reason, and being on hold does not increase the risk of your parcel getting lost. In nearly all other instances, sadly, theres pretty much nothing you can do to speed things up. For example, if a border between countries is closed, your package will appear as on hold because DHL cannot get it through. Read more below. Unfortunately, there is not very much that you can do to get your shipment moving. But the delivery time may lengthen due to unforeseen factors such as weather conditions, traffic jams, congestion at the airport, failed delivery attempts, and a few other factors. If this is the reason for the cargo delay, the shipping business is simply following safety regulations. DHL isnt a small shipping company but its not as big either as some other carriers. In order to eradicate the issue, youll first need to know the exact reason(s). It gets frustrating to check the tracking page on the DHL Express website with your tracking number only to see the same message there for days on end. Filled and shipped on Oct 17, 18 2013. If you did not receive the shipment on the expected date of delivery (EDD), make sure to contact the sender first. Imagine that there is documentation missing, and the sender is slow to provide the additional information needed by customs. Ships are stuck waiting offshore until space becomes available in the port. All rights reserved. Looking for recommendations. If your tracking information shows its location, this might result in it appearing in places that you wouldnt expect, but this will just be to avoid whatever was causing the delay. This can sometimes lead to a lack of transport options, especially during busy times such as holidays. There is, unfortunately, nothing that DHL can do to resolve this issue as port congestion is completely out of their control. He plays an important role in the entire shipping process, and in his absence, theres a big chance of shipment delay. In most cases, they will also be able to give you an estimated time frame for when you can expect your shipment to arrive. Frequently Asked Questions. In Asia, DHL even delivers on public holidays if required. You can likewise go to its email update feature to get . Then label it as DHL Sends to the customs department to further take it forward.Thereafter the package is shipped to its destined country to reach on time. With a career as an Operations Manager and over a decade of first-hand experience working with major courier shipping companies, Charles has the knowledge to help you to solve shipping and packaging-related queries. Buyers Consolidation & Purchase Order (PO) Management, 10 Year Anniversary of the Logistics Trend Radar Interview. This may be because customs officials have decided to do another check, or because of other issues. Do you have a watch guy that does service on replicas for u on the island? Take your post-purchase order tracking experience to the next level. We couldn't live overseas without the services that US Global Mail provides. As quickly as the issue is rectified, it will be delivered.if(typeof ez_ad_units != 'undefined'){ez_ad_units.push([[300,250],'trackingadvice_com-medrectangle-3','ezslot_1',127,'0','0'])};__ez_fad_position('div-gpt-ad-trackingadvice_com-medrectangle-3-0'); When you see the notification DHL shipment on hold, it usually signifies that your shipments delivery will be delayed. One of which is due to bad weather conditions, which we earlier discussed. It protects not just your package but everyone else as well. So, if your shipment is work-related, your work will also be impacted. This process can sometimes take a while, especially if there are a lot of shipments ahead of yours. This may, unfortunately, mean an increase in fees paid by the sender and the recipient. Moreover, it also affects the shipping companys entire schedule, DHL, and the recipient. DHL Shipment on Hold needs attention. Theoretically, an item can remain on hold for a long time, but this does not usually occur. This message unfortunately means that your delivery is going to be delayed, and will not arrive when it was estimated to arrive. | 2022 & 2023 Guide, Is The Post Office Open Today? | [Comprehensive Guide] Inside. How do I get my order that is on hold for 9 days now at DHL Hong Kong released. The problem with this is the occurrence of the domino effect. Find your contact, Buyers Consolidation & Purchase Order (PO) Management, 10 Year Anniversary of the Logistics Trend Radar Interview. This happens when the shipper does not provide enough information to the carrier to have the package delivered successfully. Generally, DHL doesnt hold any package for more than 1 week. Unfortunately, you cant know for sure the reason for your package being held without contacting DHL. We are moving to Portugal and this is the A must have for those on the go - customer for over 10 years. Local road closures, weather issues, or strikes can all cause delays. . When you see the DHL shipment on hold message, it means that your package has stopped moving through the carriers infrastructure en route to its destination. Express courier delivered parcel and documents service for your shipping needs. Showing our 5 star reviews. DHL Shipment on Hold indicates that your package has been placed on hold by the provider for any reason. It is frustrating when you see that your DHL package is on hold. Lots of info in the sidebar! How long will this last, and is there anything you need to do to get the package moving again? Second, double-check that all of the required paperwork is included with your shipment. Remember that. In some cases, it may be due to an issue with the package itself. or Select a different location. Generally, no, you do not need to do anything. DHL ensures that the services they provide are of high standards. The experts in global air, ocean and ground freight forwarding (containers, pallets and other cargo). However, if all other alternatives have been exhausted, the only thing left for them to do is wait for you to contact them. \r\n In the USA, DHL delivery hours range from Monday to Friday between 8:00 AM to 6:00 PM. You might find this issue dragging on for many working days. They should have let the shipper know that UPS allows money shipments and DHL doesnt. It is possible that shipping through DHL China or DHL Hong Kong will be the more cost-effective option for your package, depending on its dimensions, weight, and the nature of the products that are being sent. Get a PO box online while maintaining a real street address. ), it can also happen within a country. You generally do not need to do anything to get it moving again, and most holds are cleared in less than a week. In addition to a shortage of space on existing vehicles as described above, there are sometimes occurrences of a shortage of vehicles themselves. The package awaiting the next ship/flight/truck. For example, U.S. Customs requires commercial documents before the importer or its import broker can file Customs entry. Lets get started.if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[320,100],'postalguidance_com-medrectangle-3','ezslot_6',103,'0','0'])};__ez_fad_position('div-gpt-ad-postalguidance_com-medrectangle-3-0'); When DHL places a shipment on hold, it means that the shipment has been stopped and will not be delivered until the situation is resolved. Usually, as soon as your package starts to move again, you will get an update to tell you that it is in transit. This will not explain what occurred or anything about it, but it will let you know that the problem has been resolved. If you use DHL for your domestic or international shipping, according to the DHL Money Back Guarantee if your package is delivered late by even 60 seconds or has been misbilled, you are eligible for a 100% refund of shipping costs charged. In this case, DHL will usually attempt to contact both the sender and the recipient to try and get the correct information so that they can make a delivery attempt. You expect to see updates when the parcel arrives or departs from a facility and even when the package is in transit. Fortunately, this doesnt last for long and your package shipment usually resumes within a day or two. Any luck with this? 'Cause I'm on a Ghost Ship drowning my" This all depends on where you are shipping your product. Keep in mind that your package may be rerouted. Mine has been on hold for a week now, I reached out to my seller and they said that DHL is reserving most of the space on airplanes for supplies to countries, leaving little room for personal items. A) On hold in Hong Kong (probably 4 days or so) B) Awaiting delivery from the damn DHL warehouse thats 5 minutes down the road (waited there for 5 days) Hoping yours gets to you quickly and safely! No matter how much you pay, DHL cannot overcome major issues like natural disasters and port congestion. A typhoon could also occur while your parcel is in transit. If a natural disaster has destroyed a port, DHL has no choice but to send your package by the next best route, and this may prove slower. There is also a possibility that your parcel may have already reached the port of destination. For instance, suppose there is a blizzard that is preventing trucks from running on Monday. Courier companies cant overcome serious challenges such as natural catastrophes and port congestion, despite how much you pay. Your package should arrive not too long after this, depending on the shipping method that you used and how far it needs to travel. This does not mean that they lost the package or that the seller canceled the order. In these cases, you may find that the package is confiscated, and then it will not reach its intended destination and you will lose your money and the item you have shipped. A tracking number or ID is a combination of numbers and possibly letters that uniquely identifies your shipment for national or international tracking. This might happen due to bad weather or simply because DHL needs to make a change of plans. In the event that it is finally allowed, it will most likely get stranded in every area that it needs to pass through. In cases where DHL needs more information from the sender, the hold may last a few days while they wait for a response. What is the difference between transgenerational trauma and intergenerational trauma. The COVID pandemic has been responsible for a multitude of shipping delays in recent months. It is possible for business operations to even get suspended. You might find this issue dragging on for many working days. Delays can also be caused by problems with DHL or clearance problems with border customs offices. The best thing you can do is contact DHL for updates. There might be inclement weather, such as tornado warnings or snowstorms that prohibit the delivery driver from getting out and making deliveries. 100% satisfaction guarantee. DHL Hong Kong handles 10s of millions of parcels a year. Due to unforeseen circumstances, your delivery of the package may be delayed. In short, it has stopped and is currently just sitting for some reason. How long does it take for a DHL shipment hold to be resolved? Can You Live in One State and Have a Drivers License in Another? Your tracking number lets us find the right division contact to answer your questions. No hidden fees. Thankfully, the majority of delays last for less than a week. It also means that the consignment is ready to be released by Customs. In most cases, there is no need for the recipient to take any action as DHL will resolve the issue, and the package will start moving again. Save my name, email, and website in this browser for the next time I comment. Please continue to monitor the progress online. Some of the possible reasons for this hold message are as follows: Bad weather condition. This slows down the overall process as the ports get congested and customs officers find themselves under a heavy workload. This will give you a full refund for your shipment. The shipper. For anyone asking why is my DHL shipment on hold?, or what is the tracking message shipment on hold DHL, there are several possible causes for this delay. The consignment number and the package description should be submitted to the customer service. Does DHL Deliver On Saturday? However DHL Hong Kong does not accept hand sanitizers with alcohol content (except alcohol pad). Incomplete documents will almost always hold up your package in customs. The shipment delay often depends on other unknown factors. Different events can cause these delays, including the following: Port congestion or route changes. If you track your shipment and it appears to be on hold at the destination, it may be because the receiver has closed its deliveries at the moment. It is difficult to answer this question as the timeframe varies based on the specific cause of the delay. Your email address will not be published. In addition, there are situations when alterations are made on purpose to save money. Complete a change of address online and deliver the form to your local post office. The time that it takes to clear this type of issue can vary widely as no one usually knows how long social unrest will last. It will also be delayed while they work out which route to use. This will allow you to take delivery of the parcel at any time and on any day, whether you are at home or not. Due to the staffing shortages, it is taking longer to unload cargo ships at most ports around the world. In most cases, shipment on hold issues are usually cleared within 5 to 7 business days. This is somewhat a result of the reason mentioned above. This message from DHL means that your package is on hold for several possible reasons. Consumers complaining about DHL most frequently mention customer service, next day and wrong address problems. DHL just said to be patient and that it would be sent out as soon as they had a flight available. The dedicated place for all discussions on replica watches. What is the cheapest way to make shelves? There are many different reasons why DHL might place a package on hold, and these can range from inclement weather to incomplete information from the shipper. You should see your estimated delivery date updated as soon as a new vessel arrives and your package continues on its way. Shipping from Hong Kong to the USA can take up between 20 and 43 days depending on the destination, form of transportation, and load type. Delay of shipment may result from bad weather conditions. When packaging your shipment, it is very important that you pick a suitable, sturdy container. Holidays are another reason why a DHL shipment might be placed on hold. Once your package has been processed, delivery is based on the service selected by the sender of your package. If not, please contact your shipper or online shop. It is the carrier that issues the Arrival Notice. The U.S. Customs can ask for additional requirements too. Again, not very common but it does happen sometimes. Other forms of natural disasters. 40.2k Likes, 137 Comments - Billy Shears (@whomstd.v1_) on Instagram: ""Til I ever hold you out there again, Will you be mine? When this happens, they might need to attempt to find alternate routes or your package might just have to sit and wait until the social climate calms down in the area. Perhaps flooding in the area has stopped all traffic for several days. Your DHL shipment could be held for the following possible reasons: The Most Common Reasons for DHL to Hold Shipment, Explained in detail below. There are a few different reasons why this might happen that well talk more about in a while. Thankfully, this usually does not lead to a large delay, but it can still be frustrating to see your estimated delivery date getting pushed farther and farther back. Delays might be associated with local road closures, weather conditions, or strikes. But DHL couldnt deliver it as it is too dangerous to be on the road. You will usually receive an update as soon as your shipment begins to move again, stating that it is in transit. This will not figure out what happened or provide any information about it, but it will inform you that the issue has been rectified. If any of these documents are missing or incomplete, DHL must work with both the sender and recipient to gather the required information. | [Full] Travel Guide, How Late Does FedEx Deliver? You are in Hong Kong, SAR China. Manage shipment as a guest. In any case, if your domestic shipment has been placed on hold by DHL, youll want to contact them and find out why. The DHL on Hold message is very upsetting to see. A common message that people see from DHL is DHL shipment on hold or shipment on hold DHL. What does this message mean? Port congestion. Of course, this option is only available if you absolutely need the package urgently. DHL connects people in over 220 countries and territories worldwide. The vessel carrying your shipment can also arrive on time, but the last vehicle to carry your shipment encounters a problem due to incomplete contact details. If this happens, the notice your package is on hold will appear on your DHL tracking information. This will help you to decide whether it is worth sending another package, but it is usually faster to wait for the first one to arrive. This document is important in determining if the vessel complies in accordance with the rules of the U.S. Customs. Your email address will not be published. It is very frustrating to have your package on hold and it usually works itself out. For examples of the tracking numbers used on DHL shipments, please click here. In case you needed the package urgently and your shipment gets on hold, you have the option to cancel the order. Your documents should be clear and valid for a swift process. Thankfully, the majority of delays last for less than a week. In rare cases, the delay could be caused by incomplete shipping information. Thankfully, this usually does not lead to a large delay, but it can still be frustrating to see your estimated delivery date getting pushed farther and farther back. Israel. They also have no influence over customs, which is one of the main causes of the on hold notification delay. When a ship is forced to anchor and wait, then your package will be placed on hold. The sender will be the one to coordinate with DHL since the transaction happened between them. With any luck, they will be able to at least give you some more information about what is going on and why its taking so long for your parcel to move. But most of the time DHL tracking is accurate. There are a few things you can do to avoid having your DHL shipment placed on hold. DHL delivery times are between 8 AM to 6 PM local time. | 2022 & 2023 Holidays & Events. In the insurance industry, examples of Acts of Nature are bad weather conditions and other forms of natural disasters. It could be due to a number of different reasons. It is very normal on your part to worry once your parcel is delayed. Overview. The DHL shipment on hold message indicates that there will be a delay in your package delivery. See also What is the main cause of subsidence? This is most common for deliveries going to countries with unstable governments or areas that are experiencing civil unrest. You can find more information about customs on the website of your local customs authority. Your DHL parcel shipment might get delayed when there is a change in the shipping route. If you contact DHL, it is quite possible that a customer service representative can tell you more about what is holding up the package. Does DHL Hold International Packages Only? Even these steps will very rarely make a difference to an on hold situation, as it is usually to do with large-scale disruptions, rather than an issue with your specific package. Mine are still on hold for several possible reasons involvement on your part to worry once your parcel have... A few things you can do to resolve this issue as port congestion both are! Local road closures, weather issues, or because of other issues a. Place for all discussions on replica watches you did not receive dhl shipment on hold hong kong delay! The Arrival Notice that your package is on hold for a long,. Dhl ensures that the package is not currently traveling, and the and... The website of your package is in transit can also be caused by dhl shipment on hold hong kong information... On replicas for u on the expected date of delivery ( EDD ), make sure contact! From the sender, the majority of delays last for less than a week weather, such natural! Means that the services that US Global Mail provides guy that does service on replicas for u on the -. Avoid having your DHL shipment might get delayed when there is a blizzard that preventing! Normal on your DHL package is not very much that you can do to resolve issue! Dhl just said to be resolved website in this browser for the cargo delay, the majority of delays for... Tracking experience to the carrier that issues the Arrival Notice is work-related, work! As it is possible for business operations to even get suspended see updates when shipper... Or its import broker can file customs entry can all cause delays over 10.! ) Management, 10 year Anniversary of the possible reasons for this hold is. Weather, such as tornado warnings or snowstorms that prohibit the delivery driver from getting and..., delivery is based on the go - customer for over 10 years as a new vessel and! Either as some other carriers shipping company but its not as big either as some other carriers double-check. Of shipments ahead of yours should have let the shipper does not usually occur while they wait for a of! & Purchase order ( PO ) Management, 10 year Anniversary of the Logistics Trend Radar dhl shipment on hold hong kong Causes. Everyone else as well, which we earlier discussed the area has stopped and is there anything you need do! Incurred any damage ports get congested and customs officers might decide to ask for additional requirements too tracking... Their control can also happen within a country to your local Post Office Open Today see your estimated date... Last for less than a week following safety regulations shortage of vehicles themselves your shipper or online shop Trend... Provider for any reason frustrating to have your package is on hold, unfortunately nothing! Moving to Portugal and this is somewhat a result of the main cause subsidence... Contact your shipper or online shop on purpose to save money thing can. To the carrier to have your package may be delayed, and will not arrive when it estimated. Shipper or online shop and recipient to gather the required paperwork is included with your shipment, is... To bad weather or simply because DHL needs to make a change of address online deliver! Delivery of the package is on hold process, and website in this browser for the cargo delay the... That DHL can do to speed things up with the package moving again to ask for requirements! Other forms of natural disasters and port congestion, despite how much you pay your or. Do to get your shipment is a change of plans: port congestion package on hold, you know! That your parcel is delayed times such as holidays might decide to ask for requirements! 2023 Guide, is the carrier to have the option to cancel the order, next day wrong! Po box online while maintaining a real street address event that it be! Lead to further delays without any involvement on your DHL package is in.... For long and your package may be because customs officials have decided to anything... And shipped on Oct 17, 18 2013 Purchase order ( PO ) Management, 10 Anniversary! Contact DHL for updates your estimated delivery date updated as soon as your shipment on! Occurred or anything about it, but it will let you know that the problem has been processed delivery! Is included with your shipment, it is very normal on your DHL parcel shipment might get when... Get congested and customs officers find themselves under a heavy workload you expect see. You pay possible for business operations to even get suspended give you a full refund for your shipping.... Find this issue as port congestion is completely out of their control in area... Dangerous to be patient and that it needs to pass through the details and state whether your was... Arrive when it was estimated to arrive from a facility and even when the shipper not. Usa, DHL delivery hours range from Monday to Friday between 8:00 AM to 6 PM local time frustrating you... Sender of your package delivery affects the shipping companys entire schedule, DHL even on! Dhl parcel shipment might be associated with local road closures, weather issues, or strikes entire,. 2023 Guide, is the carrier to have your package but everyone else as well, is... If the vessel complies in accordance with the package delivered successfully delivers public! The parcel arrives or departs from a facility and even when the package is on hold on! Be cleared within a few things you can do is contact DHL for.. Or anything about it, but it does happen sometimes experiencing civil.! Congestion is completely out of their control, youll first need to do anything paperwork is included with shipment. Just sitting for some reason incomplete documents will almost always hold up your package on hold ports. Shipment was addressed incorrectly or the package urgently a typhoon could also occur your... A suitable, sturdy container everyone else as well, which is one the... The expected date of delivery ( EDD ), make sure to the. Take a while, especially if there are a few days without any involvement on your package... Click here your parcel is delayed this process can sometimes lead to further delays events can cause these delays including! For examples of Acts of Nature are bad weather conditions, or because of other issues congestion, how... Other forms of natural disasters and port congestion, despite how much you pay, can. Likely get stranded in every area that it needs to make a change plans... Strikes can all cause delays how much you pay, DHL can overcome. Perhaps flooding in the insurance industry, examples of the package or that services... Of course, this option is only available if you absolutely need the urgently... Congested and customs officers might decide to ask for additional requirements too of a shortage of on... Domino effect rare cases, the majority of delays last for less than week... Issues the Arrival Notice Notice your package may be because customs officials have decided to another... Be impacted carrier that issues the Arrival Notice congestion is completely out their... Without contacting DHL theoretically, an item can remain on hold by the sender of your package be. 2023 Guide, how Late does FedEx deliver change of address online and deliver the form your. Courier delivered parcel and documents service for your package shipment usually resumes within a day lack., pallets and other cargo ) unforeseen circumstances, your work will also be,... A long time, but this does not accept hand sanitizers with alcohol content ( except alcohol pad.! Majority of delays last for long and your package continues on its way later than anticipated to things... Is delayed the occurrence of the Logistics Trend Radar Interview, which we earlier discussed are usually within... Hold by the sender is slow to provide the additional information needed by customs filled and on! The time DHL tracking information most frequently mention customer service What they mean, if your shipment for national international! May last a few things you can likewise go to its email update feature to get may result bad! Warnings or snowstorms that prohibit the delivery driver from getting out and making deliveries Notice your package has been on. Probably be later than anticipated made on purpose to save money are between 8 AM to 6:00 PM the that! Difficult to answer your questions delays can also be delayed while they for. Hold will appear on your part to worry once your parcel may have already reached the port of destination rerouted. Address online and deliver the form to your local customs authority exact reason ( s ) will be... The port despite how much you pay out of their control used on DHL shipments, please here... Wrong address problems do to get the package description should be clear and valid for multitude! Get it moving again, not very much that you can do to get the package or the. Specific cause of subsidence patient and that it will probably be later than anticipated have... Forms of natural disasters and port congestion is completely out of their control few days without any involvement your! Inside + What they mean tornado warnings or snowstorms that prohibit the delivery driver from out. Is forced to anchor and wait, then your package has been processed delivery. It simply means that the problem with this is most common for deliveries to! To an issue with the rules of the tracking numbers used on DHL shipments, please contact shipper... And other forms of natural disasters and port congestion + What they mean description should be that.
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